Terms and conditions

Legal Notice

Vital-OR

Operated by: Northlane Ventures

Company Number: 1039.426.858

VAT Number: BE1039426858

Registered Address: Irislaan 13, 1910 Kampenhout, Belgium

Email: support@vital-or.com

Website: https://vital-or.com

TERMS & CONDITIONS

Last Updated: 2026

These Terms & Conditions (“Terms”) apply to all orders, purchases, and use of the Vital-OR website (referred to as “we,” “us,” “our,” or “Vital-OR”). Vital-OR is operated from Belgium and sells products exclusively to customers located in Israel.

SECTION 1 – WEBSITE ACCESS & ACCOUNT

By accessing our website, using our services, or placing an order, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree to these Terms or our Privacy Policy, you must not use our website or services.

You confirm that you are at least the legal age of majority under the laws applicable in Israel, or that you have obtained permission from a parent or legal guardian where required.

You are responsible for ensuring that all information you provide, including your billing address, shipping address, payment details, and contact information, is accurate, current, and complete.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Your account may not be transferred, assigned, or shared with another person.

SECTION 2 – PRODUCTS & PRODUCT INFORMATION

We make every reasonable effort to display our products as accurately as possible. However, actual product colors, packaging, appearance, or design may vary due to monitor settings, manufacturing updates, or photography.

We do not guarantee that the appearance, color, or quality of the products will exactly match the images displayed on our website or meet your individual expectations.

Product descriptions, specifications, prices, and availability may be changed at any time without prior notice.

We reserve the right to discontinue products, limit quantities, or refuse sales at our sole discretion.

SECTION 3 – ORDERS & CONTRACT FORMATION

When you place an order through our website, you are making a binding offer to purchase the selected products.

A purchase agreement is only formed once we have expressly accepted your order and successfully processed your payment.

We reserve the right to accept or reject any order at our sole discretion.

Please review your order carefully before completing your purchase, as changes or cancellations cannot be guaranteed once an order has been accepted.

Returns, refunds, and cancellations are governed exclusively by our Refund Policy available on our website.

Products purchased from Vital-OR are intended solely for personal use and may not be purchased for commercial resale or export.

SECTION 4 – PRICING, PAYMENT, TAXES & IMPORT CHARGES

All prices displayed on our website are shown in the currency indicated at checkout and may change without prior notice. The applicable price is the price confirmed at the time your order is placed.

Unless expressly stated otherwise, displayed prices do not include Israeli VAT, customs duties, import taxes, brokerage fees, or any other governmental charges that may apply upon import into Israel.

DDU / DAP – Import Charges

Unless otherwise stated, all orders are sold and shipped under Delivered Duty Unpaid (DDU) / Delivered At Place (DAP) terms.

This means:

Vital-OR is not the Importer of Record.
We do not collect or prepay Israeli VAT, customs duties, import taxes, or customs clearance fees.
Any applicable import duties, VAT, taxes, brokerage fees, or customs charges are the sole responsibility of the customer.
Israeli Customs or other competent authorities may collect these charges before or after delivery.
The amount of these charges is determined solely by the relevant authorities, and we have no control over or ability to calculate these costs in advance.

By placing an order, you agree to provide complete and accurate payment and shipping information and accept responsibility for any applicable import charges.

SECTION 5 – SHIPPING & DELIVERY

All delivery times displayed on our website are estimated only and do not constitute a guarantee.

Delivery delays resulting from customs inspections, customs clearance, carrier delays, public holidays, weather conditions, security checks, or circumstances beyond our reasonable control shall not constitute a breach of contract.

Ownership and the risk of loss pass to the customer once the order has been handed over to the shipping carrier.

Deliveries to Israel

Orders are shipped in accordance with DDU / DAP international shipping terms.

Vital-OR does not prepay Israeli VAT, customs duties, import taxes, or customs clearance charges.

Delays resulting from customs processing or unpaid import charges do not constitute grounds for cancellation or compensation.

Failure to pay applicable import charges may result in shipment delays, return of the shipment, or abandonment of the package by customs authorities. In such cases, the customer may not be entitled to a refund.

SECTION 6 – CUSTOMS, IMPORT DUTIES & TAXES (ISRAEL)

Orders delivered to Israel may be subject to Israeli VAT, customs duties, customs clearance fees, import taxes, or other governmental charges.

These charges:

are not included in the product price or shipping costs unless expressly stated otherwise;
are determined by the competent Israeli authorities;
are payable solely by the customer where applicable.

Vital-OR does not act as the Importer of Record and does not collect or pay import duties or taxes on behalf of customers unless explicitly stated during checkout.

Customers are encouraged to review the current Israeli customs and import regulations before placing an order.

SECTION 7 – INTELLECTUAL PROPERTY

All content available on this website and through our services, including but not limited to text, graphics, images, logos, product descriptions, reviews, software, audio, video, designs, and trademarks, is the property of Vital-OR or its licensors and is protected by applicable intellectual property laws.

The website and its contents are provided solely for personal, non-commercial use.

No content may be copied, reproduced, modified, distributed, published, or otherwise used without the prior written consent of Vital-OR.

SECTION 8 – OPTIONAL TOOLS & THIRD-PARTY SERVICES

We may provide access to tools, software, applications, or services operated by third parties.

Such third-party services are provided on an “as is” and “as available” basis without warranties or guarantees of any kind.

We accept no responsibility or liability arising from your use of third-party services or tools made available through our website.

SECTION 9 – THIRD-PARTY LINKS

Our website may contain links to third-party websites or services that are not owned or controlled by Vital-OR.

We are not responsible for examining or evaluating the content, accuracy, products, services, policies, or practices of any third-party websites.

We accept no liability for any loss, damage, or claims arising from your use of any third-party websites, products, or services. Accessing third-party websites is entirely at your own risk.

SECTION 10 – SHOPIFY PLATFORM

Vital-OR uses Shopify as the technical platform for operating its online store.

All purchase agreements are concluded solely between you and Vital-OR. Shopify is not responsible for the products, services, transactions, or contractual obligations arising from purchases made through our website.

SECTION 11 – PRIVACY

We process personal data in accordance with our Privacy Policy available on our website.

By using our website, you acknowledge that certain information may also be processed by Shopify and other service providers involved in operating our online store, payment processing, fraud prevention, customer support, analytics, and shipping.

Please review our Privacy Policy for further information regarding how your personal information is collected, processed, stored, and protected.

SECTION 12 – FEEDBACK

If you submit comments, suggestions, reviews, testimonials, ideas, recommendations, or other feedback to Vital-OR, whether requested by us or voluntarily provided by you, you grant us a worldwide, perpetual, irrevocable, royalty-free, non-exclusive license to use, reproduce, modify, publish, distribute, display, and otherwise use such feedback for any business purpose.

You acknowledge that we are under no obligation to maintain feedback in confidence, compensate you for it, or respond to your submission.

SECTION 13 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other information.

We reserve the right, at any time and without prior notice, to correct any errors, inaccuracies, or omissions, update information, modify content, or cancel orders if any information on our website is inaccurate, including after an order has been submitted.

We undertake no obligation to update, amend, or clarify information except where required by applicable law.

SECTION 14 – PROHIBITED USES

You may not use our website or services:

for any unlawful or fraudulent purpose;
to violate any applicable laws or regulations;
to infringe upon the intellectual property or other rights of any person;
to harass, abuse, threaten, defame, discriminate against, or harm others;
to upload or distribute viruses, malware, or any other malicious code;
to interfere with or compromise the security or functionality of our website or servers;
to collect or track personal information belonging to other users without authorization;
to engage in spam, phishing, scraping, data mining, or other unauthorized activities.

We reserve the right to terminate your access immediately if you violate any of these Terms.

SECTION 15 – TERMINATION

We reserve the right, at our sole discretion and without prior notice, to suspend, restrict, or terminate your access to our website or services if we believe you have violated these Terms or applicable law.

Termination of your access shall not affect any obligations or liabilities incurred before the termination date.

Any provisions of these Terms that by their nature should survive termination shall remain in effect after termination.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our website, products, and services are provided on an “as is” and “as available” basis.

To the fullest extent permitted by applicable law, Vital-OR makes no representations or warranties of any kind, whether express, implied, statutory, or otherwise, regarding:

uninterrupted or error-free operation of the website;
accuracy or completeness of website content;
availability of products or services;
merchantability;
fitness for a particular purpose;
non-infringement.

We do not warrant that defects will be corrected or that our website, servers, or communications are free from viruses or other harmful components.

Nothing in this section excludes warranties that cannot legally be excluded under applicable law.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Vital-OR, Northlane Ventures, its directors, officers, employees, affiliates, contractors, suppliers, service providers, licensors, and partners shall not be liable for any indirect, incidental, special, punitive, exemplary, or consequential damages.

This includes, without limitation:

loss of profits;
loss of revenue;
loss of savings;
loss of business opportunities;
loss of goodwill;
business interruption;
loss of data;
replacement costs; or
any other economic or commercial loss,

whether arising from contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

Where liability cannot legally be excluded, our total liability shall be limited to the maximum extent permitted by applicable law.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vital-OR, Northlane Ventures, and their directors, officers, employees, affiliates, partners, contractors, suppliers, licensors, and service providers from and against any claims, demands, liabilities, damages, losses, costs, expenses, or legal fees arising out of or related to:

your breach of these Terms & Conditions;
your misuse of our website or services;
your violation of any applicable law or regulation; or
your infringement of the rights of any third party.

This indemnification obligation shall survive the termination of these Terms.

SECTION 19 – SEVERABILITY

If any provision of these Terms & Conditions is determined to be unlawful, invalid, or unenforceable under applicable law, that provision shall be deemed severable from these Terms and shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect.

SECTION 20 – ENTIRE AGREEMENT

These Terms & Conditions, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies published on our website, constitute the entire agreement between you and Vital-OR regarding your use of our website and the purchase of our products.

They supersede all prior communications, negotiations, agreements, or understandings, whether oral or written, relating to the same subject matter.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms without our prior written consent.

Vital-OR may assign or transfer its rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, restructuring, or sale of assets.

SECTION 22 – GOVERNING LAW & JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Belgium, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG).

If you are a consumer residing in Israel, nothing in these Terms shall deprive you of any mandatory consumer rights or protections granted under applicable Israeli law.

To the extent permitted by applicable law, the competent courts located in Belgium shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or your use of our website.

SECTION 23 – HEADINGS

The headings used in these Terms & Conditions are provided solely for convenience and ease of reference.

They shall not affect the interpretation or construction of any provision contained herein.

SECTION 24 – CHANGES TO THESE TERMS

We reserve the right to modify, update, or replace these Terms & Conditions at any time at our sole discretion.

The most current version will always be published on our website.

Changes become effective immediately upon publication unless otherwise required by applicable law.

Your continued use of our website following the publication of any changes constitutes your acceptance of the updated Terms & Conditions.

SECTION 25 – CONTACT INFORMATION

If you have any questions regarding these Terms & Conditions, our products, or our services, please contact us using the details below: